COPC certification for call centers, CX operations and VMOs provide external validation that your operations are performing at the highest levels. Learn more about COPC to understand the standard, benefits and the importance of benchmarking. Read more about this contact center management strategy. Customers will be satisfied when their calls are dealt with correctly and as a. Customer Operations Performance Center Inc. (COPC) was founded in to focus on improving call center operations, monitoring practices in call centers.

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The use of AI for improved predictive services is something we expect to hear a lot about in Please enter your comment! If you liked this article, then please czll to our Free Newsletter for the latest posts cener Management models and methods. The success lies in the fact that it immediately proves itself.

This company has no Instagram account registered with us. This is why a group of customer contact centre consultants decided to develop a model with which cost and quality can be controlled and managed. There are four core standards that are maintained and updated by the committee; these include:.


It is an abbreviation of Customer Operations Performance Centre. Retrieved from ” https: Retrieved [insert date] from ToolsHero: You have entered an incorrect email address!

COPC was founded in to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. This company has no Facebook URL registered with us. Time to upgrade your membership Take advantage of all the benefits of an executive membership – Click here to upgrade now.

COPC Inc. – Wikipedia

Default Dall Sub Menu: Activity Log December 29, COPC, a performance management strategy. Views Read Edit View calll. What are your CX priorities for ? This will be a quarterly series Check out the link below to get a read on some of the biggest CX transformation for Overview Request Admin Access to this Page. The committee meets twice annually. Companies can only retain the official accreditation if they recertify every two years.

According to the World Bank, “COPC standards and certifications are the fastest-growing industry-specific standards that provide compliance parameters in areas such as client satisfaction, computer infrastructure, and accuracy of responses”. Each of these standards can quickly take an organization to high performance and process maturity.


Do you recognize the practical explanation or do you have more suggestions? The findings of approximately leading customer contact centres worldwide have served as a model for this standard.

COPC standards, a contact center management strategy | ToolsHero

Your rating is more than welcome or share this article via Social media! Given its adaptibility, one of the things that will go mainstream in is working from home, according to Alton Martin of COPC.

This website makes use of cookies to enhance browsing experience and provide additional functionality. They wanted to make the quality of coc contact measurable. Click on the memberships tab. Check out this article from Forbes to get familiar with the technology, and learn how select brands are already deploying predictive solutions.

This article describes COPC in a practical way.